Privacy Policy

We will always do our best to protect your privacy and keep things simple. We will be transparent about the data we collect and how we use it.

Our privacy policy

As a company based in Dubai, our business is governed by the data protection and privacy regulations of the United Arab Emirates (PDPL).

Our Data Protection Officer

If you have any questions about how casinos-arabic.com uses your personal information, if you wish to submit an access request, or file a complaint to exercise one of your rights, you can contact our Data Protection Officer by sending an email to [email protected]

Information we obtain from you

You can use the casinos-arabic.com website without being required to provide us with your personal information, although, as explained below, we will collect certain information from the device you use. Of course, if you contact us, we will retain your contact details and the details of your inquiry.

Information we obtain from your device

We collect information from the devices you use to access casinos-arabic.com, such as the IP address (a number that identifies a specific device on the internet and that your device needs to communicate with websites), hardware model, operating system and version, software, user agent, device information, preferred language, serial number, device motion control information, mobile network information, and location data.

We collect web server log files that may include information such as access dates and times, features or pages you view, application or website crashes and other system activities, the third-party site or service you used before arriving at our website, and the URL you access immediately after leaving our site. Our website may also use Hotjar, a third-party tool that helps us by recording clicks and mouse movements, page scrolling, and any text you type into forms on the site. This data helps us improve our website, find and fix errors, and enhance functionalities. It is also used for statistical reports on the usage and performance of our site.

Information we obtain through cookies

“Cookies” are small text files stored in your web browser that allow us to recognize your computer when you visit our website. Cookies are necessary to ensure a smooth and secure operation of certain parts of our website. We also use them to make things faster, easier, and more personalized and to help us understand how our websites are used. Cookies can also be used to present you with more relevant content or advertising.

To achieve this, cookies collect some of your personal information when you use our websites. You can choose to accept or refuse some or all types of cookies through your device browser settings. If you continue to use our websites without adjusting your browser settings, we will use cookies as described below. To help you make an informed choice, you need to understand why we use the different types of cookies and how this will affect your online experience. This section provides a summary of the main points and indicates how disabling different types of cookies might affect your experience on our websites.

Most of the cookies we use are “session cookies” that are automatically deleted at the end of a browsing session. We also use “persistent cookies.” These remain on your hard drive and we use them to recognize you automatically as the same visitor when you return to our website or application. The cookie itself does not contain any information that allows us to personally identify you, but it transmits an identifier to our server that allows us to link you to the cookie so we can update the homepage to inform you of what has changed since your last visit.

Cookies we use fall into the following categories

Strictly Necessary Cookies: Operating Our Websites

These cookies are necessary for you to move around our websites and log into secure sections. They also allow us to provide content suited to your device. If you refuse to accept them, some parts of our site will not function correctly and may not function at all.

Here are some examples of how we use strictly necessary cookies:

  • Allowing you to navigate smoothly around our site

  • Displaying content in an optimal format for your device and positioning it correctly for your screen

  • Enabling you to stream content without having to adjust volume and display settings repeatedly

Functionality Cookies: Enabling Website Features

These cookies allow our websites to remember the choices you have made, such as your region. We also use them to personalize your experience, for example by presenting different content to regular users and those visiting the site for the first time, giving you access to information provided by social media like Twitter, or offering you links to relevant articles related to the information you are viewing.

Without these cookies, you can still use the site, but you may have difficulty with some features. You will also find that site content is not tailored for you.

Here are some examples of how we use functionality cookies:

  • Remembering if you have completed a survey so you are not asked to fill it out again

  • Limiting the number of times a particular ad is shown to you. (Also known as “capping.”)

Analytical Cookies: Monitoring Our Website Performance

These cookies collect information about how people use our websites and their performance, such as how many people visit the website, which pages are most popular, whether people see error messages, and where.

Here are some examples of how we use analytical cookies:

  • Identifying browsing trends on our websites

  • Helping us keep our content relevant and up-to-date

  • Counting how many times a page or email has been viewed and helping us measure the effectiveness of our content and communications

  • Improving the functionality of our websites.

Without these cookies, you can still use and enjoy all the online features of our websites.

Web Beacons (“Tracking Pixels”)

Our websites and some emails we send also contain small invisible images called “web beacons” or “tracking pixels.” These are used to count the number of times the page or email has been viewed and help us measure the effectiveness of our marketing. Web beacons are anonymous and do not contain or collect any information that identifies you as an individual.

Targeting Cookies: Marketing and Advertising

These cookies are used to deliver more relevant ads and content to you, as well as to limit the number of times you see a particular ad. They also measure the effectiveness of advertising campaigns. We also use them to test and improve our products and services by, for example, trying different products with different groups of customers to see which is most popular.

Without these cookies: you can still use and enjoy all the features of our websites, but the ads you see will not be tailored to your interests.

How and why we use your personal information

We use the information we hold about you in various ways that fall into these broad categories:

  • What we need to do to provide you with the products or services you have requested;

  • What we need to do to comply with our legal obligations;

  • Things that allow us to run our business effectively and efficiently;

  • What we do with your consent for marketing purposes.

We tell you this because UAE Privacy Protection gives you rights over your personal data that vary depending on the category in which they fall. This section explains each category in more detail, the rights each gives you, how to exercise them, and what it means in practice.

Providing Our Products and Services

We use your personal information to be able to offer you our products and services, respond to your inquiries, and provide you with the best possible customer service. We use technical information about your device, such as the operating system, browser version, and location, to present you with the best version of our website and to ensure it works correctly and securely.

Like most organizations, we share your information with external organizations working for us to be able to offer our products and services.

Privacy rights: Can I refuse the use of my data in this way?

This category covers everything essential for us to provide you with the service(s) you use or subscribe to. If you do not want your data to be used in this way, you have the option not to use our website.

Compliance with Our Obligations: Legal and Regulatory Requirements

casinos-arabic.com must comply with a range of legal and regulatory requirements, some of which involve the use of personal information and may include retention periods for which we must keep this information.

We are also subject to the requirements of laws and regulations related to other aspects of our activities, such as handling complaints or advertising and marketing. Some of these also involve the use of your personal information or set out legal retention periods for which we must keep this information.

Do we share your data?

We may share your information with other organizations working for us to be able to offer our products and services. This might include:

  • Cloud service providers who store information and allow us to provide you with the products and services you request from us;

  • Analytics providers who help us understand the performance of our websites;

  • Third-party providers who help us with our advertising and marketing campaigns.

We will only share your data with these organizations if they can provide us with sufficient guarantees that they will protect your information and comply with applicable data protection and privacy laws.

Your rights under the UAE Personal Data Protection Law (PDPL)

The UAE's Personal Data Protection Law gives you several rights in relation to your personal data, including:

  • The right to be informed: You have the right to know what data we collect about you, how we use it, and why. This privacy policy is our way of providing you with this information.

  • The right to access: You can ask us for a copy of the data we hold about you. This is called a “data subject access request.”

  • The right to rectification: You can ask us to correct any data that is inaccurate or incomplete.

  • The right to erasure: You can ask us to delete your data in certain circumstances.

  • The right to restrict processing: You can ask us to limit how we use your data in certain circumstances.

  • The right to data portability: You can ask us to send your data to another organization in a structured, commonly used, and machine-readable format.

  • The right to object: You can object to us using your data for certain purposes, such as direct marketing.

  • Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which significantly affects you.

To exercise any of these rights, please contact our Data Protection Officer at [email protected].

How do we keep your data secure?

We take appropriate technical and organizational measures to ensure your data is protected and kept secure. These measures include:

  • Encryption: We use encryption to protect your data while it is being transmitted and stored.

  • Access controls: We limit access to your data to only those employees and third parties who need it to perform their job duties.

  • Regular security testing: We regularly test our systems and processes to ensure they are secure and up-to-date.

  • Data minimization: We only collect and use the data we need to provide our services and comply with our legal obligations.

  • Data anonymization and pseudonymization: Where possible, we anonymize or pseudonymize your data to protect your privacy.

Despite our efforts to protect your data, no security measures are completely foolproof. If you have any concerns about the security of your data, please contact our Data Protection Officer at [email protected].

Changes to our privacy policy

We may update this privacy policy from time to time. When we do, we will post the updated policy on our website and update the “last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

Contact us

If you have any questions about this privacy policy or our data protection practices, please contact our Data Protection Officer at [email protected].