Privacy Policy

Protecting our community's privacy and making navigation simple is our top priority. So we want to make sure to be very transparent about how we collect data and use it.

Our privacy policy

Our business is governed by the data protection and privacy regulations of the United Arab Emirates (PDPL) as a company based in Dubai.

Our Data Protection Officer

To this effect, all questions related to the treatment of your personal data by casinos-arabic.com, requests for access, as well as any complaints to assert your rights addressed to the Data Protection Officer by email to the following address: [email protected].

Informations we collect

Using our website doesn't oblige you to submit any personal information, however, certain information from the device you use will be collected. In case you contact us we will store your contact information.

The device data we collect

When you access casinos-arabic.com from your device, we collect information about that device. Information includes but is not limited to your hardware model, IP address, OS and its version, software and manufacturer and that of other connected devices, user agent, device specifics, language use, serial number, motion sensor data, telephone network information, and geo-location.

We collect web server log files that may contain information such as access dates and times, pages or features viewed, system activities, such as crashes, and the third-party site or service you were using before arriving at our website. We use a third-party tool called Hotjar to track user interactions on our website, such as clicks and mouse movements, page scrolling, and form input. The information collected helps in improving the operational performance of our website, finding bugs, and overall user experience. It is also used for statistical report generation with respect to the use of the site and its performance.

Cookies data we collect

Cookies are small files stored in your browser by the websites you visit. They enable us to recognize your device every time you access the site so we can improve the functionality of our website and make it operate as securely as possible. Further than that, they make your experience more comfortable and user-friendly, as access is faster and easier, tailored according to your needs and preferences, and they also enable us to further understand how visitors use our site. Third-party cookies may also be used to serve you content and ads more relevant to you.

In this regard, cookies gather some of your information while using our website. Cookies settings present in the browser allow your choice to accept or reject different categories of cookies. If you don't change those settings and continue to use our website, then the cookies according to the conditions herein will be applied. It is also important that you understand how we use the different types of cookies so that you can make informed decisions about how you manage them, taking into account the potential impact on your user experience.

Cookies categories

Essential cookies : Providing the driving force for our websites

These cookies are critical to the core functionalities of our site. Without them, certain features of our website just won't work as they're supposed to. The cookies ensure the site is loaded properly, there is security, and you can navigate and interact with essential parts. If you disable such cookies, the core operations of the website will be harmed, which could result in certain services and/or pages not working.

Feature enabling cookies : Activating site functions

These cookies enhance the functionality of our website by enabling additional features. They can remember your settings and preferences, such as language settings or customized layouts, to provide a more personalized experience. By using these cookies, we provide you with smoother interactions and access to enhanced functionalities. Disabling them may limit the site's ability to remember your choices, and could also reduce the level of customization available during your visits.

Performance tracking cookies : Analyzing site performance

These cookies help us understand how effective our website is, by giving us insight into user activity, including the pages most frequently visited and how users move throughout the website. They give valuable information about website traffic and user behavior so that trends can be pinpointed and best performance optimized, thus yielding a better user experience. If you disable these cookies, this may prevent us from understanding how your website is used and may impact our ability to update its functionality and content according to visitor needs.

Purposes and uses of your personal information

We collect and use your personal data for the following purposes: to enhance your experience on our website, so that it functions well, and so that it performs the services you request or need. This will help us improve the performance of our site, personalize content, and display appropriate advertisements. We also use this information for security reasons, when required by legal process, and to analyze user behavior in an aggregated manner for insights that drive improvements. Every step in the way we treat your information is elaborated to enhance your overall experience, with due respect to your privacy.

Your rights to privacy : Can you say no to data use ?

Of course, you have the right to object to the processing of your data for specific purposes. According to the type of processing, you have to exercise your opt-out right either by modifying the settings of your browser, visiting specific web pages with opt-out functionality, or sending an email to us directly. Please note, however, that certain data processing may be necessary for the proper functioning, integrity, security and/or continuation of our services, and that the refusal thereof may affect or impair your possibility to fully access and/or use certain parts of our website. We strive to provide you with control over your information and to offer you choices regarding the use and sharing of that information for marketing purposes.

Are we sharing your information ?

Yes, but under certain conditions only. We may share personal information with our trusted third-party service providers that assist us in operating our website or conducting our services to you. Examples include personalized experiences, such as analytics, advertising, or customer support. We will make sure these parties will be contractually obliged to handle your data securely and for no other purposes than instructed by us. We may also share your information if compelled by any law or to exercise and defend our legal rights. Please rest assured that we never sell or trade your personal data, and we do everything in our power and discretion to protect your privacy.

Your rights under UAE Personal Data Protection law (PDPL)

  • Right to access : A right to request access to the personal data that any entity keeps about you.
  • Right to rectification : You can request the rectification of personal information that is incomplete or inexact.
  • Right to erasure : It means you can request the deletion of personal data on certain grounds.
  • Right to restriction of processing : You have the right to request restriction of processing your personal data.
  • Right to data portability : You can request in structured, commonly used format to transfer the personal data you provided to another entity.
  • Right to withdraw consent : You have the right to withdraw your consent for data processing at any time for which the processing was based on your consent.
  • Right to object : You have the right to oppose your data being processed for certain purposes; direct marketing, for example.
  • Right to lodge a complaint : Under any circumstance where you believe your rights have been breached, you may file a complaint with the competent authorities.

In case you want to exercise any of these rights, please feel free to contact our Data Protection Officer at [email protected].

How do we secure your data ?

We have implemented numerous technical and organizational measures with the aim of ensuring the security of your data. Our measures include:

  • Data encryption : We encrypt data in transit and at rest to increase security.
  • Access restriction : Access to information shall only be given to personnel who have permission and third parties who have a legitimate need for performance of their responsibilities.
  • Security monitoring, audits, and assessments : Our systems are regularly audited, evaluated for and updated for security to protect against plausible threats.
  • Data Minimization : We collect only the information needed to provide the required services and comply with applicable laws.
  • Anonymization and pseudonymization : When feasible, we will anonymize your data or pseudonymous in further efforts to protect your privacy.

While we take reasonable steps to protect your personal information, no data transmission over the Internet can be guaranteed to be completely secure. The following contact can be used for any questions or comments you may have related to this policy or data protection: [email protected].

Updates to our privacy policy

We sometimes update this privacy policy. If the changes are material, we will post the new policy on our website, and change the "last updated" date at the top of this web page. It is your responsibility to check this policy periodically to learn about any changes to it.

Contact us

If after reading our privacy policy you still have uncertainties, please reach out to our Data Protection Officer at [email protected].